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1. Terms & Conditions

Terms & Conditions – Blacksmith Yard

By accessing and using this website, you agree to be bound by the following terms. All transactions concluded on this website are governed by South African law.

1. Company Information (ECTA Section 43 Disclosure) This website is owned and operated by Blacksmith Yard. Email: [email protected] Physical Address: 24 Voortrekker Road, Riebeek West, South Africa, 7506

2. Products and Condition All artworks are subject to availability. Each artwork is a unique, original piece unless explicitly stated otherwise. Please note that colors may vary slightly depending on your screen or monitor calibration. All artworks are sold in their current condition; minor imperfections, variations in texture, or natural markings form part of the character and authenticity of original works.

3. Pricing and Payment Prices are displayed in South African Rand (ZAR) and include VAT where applicable. We reserve the right to change pricing without prior notice. We accept secure online payments via approved third-party payment providers.

4. Orders An order is only confirmed, and a binding agreement formed, once full payment successfully reflects in our account. We reserve the right to cancel orders due to website errors, payment failures, or unavailability of the artwork. In such cases, a full refund will be issued.

5. Intellectual Property All content, images, and artworks remain the exclusive intellectual property of the respective artist or Blacksmith Yard. No reproduction, distribution, or commercial use is permitted without explicit written consent.

6. Installation Blacksmith Yard is not responsible for the installation, hanging, or framing of artworks unless expressly agreed upon in writing prior to purchase.

7. Limitation of Liability To the maximum extent permitted by law, Blacksmith Yard shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of our artworks.

2. Refund & Returns Policy

Refund & Returns Policy – Blacksmith Yard

1. Standard Online Purchases (Cooling-Off Period) In accordance with Section 44 of the Electronic Communications and Transactions Act (ECTA), online buyers are entitled to a 7-day cooling-off period. If you are not satisfied with your purchase of a standard artwork, you may cancel the transaction within 7 days of receiving the artwork.

  • To initiate a return, you must notify us in writing at [email protected] within this 7-day period.

  • The artwork must be returned in its original, undamaged condition and in its original packaging.

  • The direct cost and risk of returning the artwork (including specialized courier and transit insurance fees) are the sole responsibility of the buyer. * A full refund of the purchase price will be processed within 30 days of the cancellation, provided the artwork is received back in its original condition.

2. Custom and Commissioned Artworks Please note that the 7-day cooling-off period does not apply to goods made to the consumer’s specifications. All sales of custom, altered, or specially commissioned artworks are final and strictly non-refundable.

3. Damaged or Defective Items In accordance with the Consumer Protection Act (CPA), we ensure all artworks leave our gallery in excellent condition. If an artwork arrives damaged in transit:

  • Please notify us immediately upon delivery.

  • Provide clear photographs of the damage to both the artwork and the packaging.

  • Do not discard the packaging. We will assess the matter promptly and arrange for collection, repair, replacement, or a refund where appropriate.

4. Incorrect Items If you receive the wrong artwork, please contact us immediately. We will arrange for the collection of the incorrect work and the delivery of the correct piece at our cost.

3. Delivery Policy

Delivery Policy – Blacksmith Yard

1. Delivery Areas We deliver within South Africa and offer international shipping on selected works. Please note that certain fragile artworks may not be eligible for international transit.

2. Domestic Delivery (South Africa) Deliveries to major centers typically take 3 to 7 working days from the date of dispatch. Deliveries to remote or regional areas may take longer. Shipping costs are calculated at checkout or quoted separately. We will provide the courier’s tracking information once the artwork has been shipped.

3. International Delivery International shipping, required insurance, and any necessary crating will be quoted based on the specific artwork and destination. Estimated delivery times are 5 to 15 working days, though delays may occur due to customs clearance or international carriers. All international shipping quotes must be accepted and paid by the purchaser before dispatch.

4. Customs Duties and Taxes (International Orders) For international orders, the purchaser is fully responsible for complying with their destination country’s import regulations. All import duties, VAT, and customs clearance fees are the sole responsibility of the customer and are not included in the purchase price or shipping quote unless explicitly stated.

5. Packaging and Insurance All artworks are professionally packaged to ensure safe transit. Additional crating costs may apply for large or fragile works and will be quoted separately. We strongly recommend comprehensive transit insurance for all international shipments and high-value works.

6. Risk and Ownership Risk of loss or damage to the artwork passes to the customer upon delivery to the specified address. Ownership of the artwork transfers to the customer only upon receipt of full payment.

7. Failed Delivery It is the buyer’s responsibility to provide accurate delivery details and ensure someone is available to receive the shipment. If a delivery fails due to incorrect or incomplete information provided by the customer, additional shipping and handling fees will apply.